A Wise Woman once said to me that there are times when the english language really lets you down. I understand what she means. (Thankyou C's mum.)
There comes a point where no word can describe the amount of frustration, anger, and annoyance that you feel. I call that point: Telstra.
People say they hate things all the time, when they really mean they just dislike them. hate is the opposite of love, it's equal in its enthusiasm, just opposite in its direction.
I used to hate Telstra, or say that I did, at least, I really just wanted them to get it right. Now, I don't, now I'm passionate about exposing their incredible fuckups to the world. I wish that I had never had the misfortune of dealing with them in the first place. Long story short, Don's mobile is malfunctioning. I took it in to the local Telstra Shop on Monday, and they said "you have to call the manufacturer, and they'll send a satchel for you to use." Here in Tasmania at least, Harvey Norman was forced to accept (and continue to accept) iPods for warranty repair, since Return to manufacturer is not considered a valid warranty system. I called Don and let him know, and he called the manufacturer who told us to return it to the place of purchase, and then he called telstra, whose call centre left a note on the account to say that the Telstra shop should accept the phone back since it's a warranty claim.
I returned to the telstra shop today. They refused to take the mobile phone as a warranty claim. I handed Don over to the manager to see if he could sort it out (Don's a bit more forceful than I). No. So he called Telstra, who said that yes, the Telstra Shop in Brisbane St, Launceston, is legally required to accept the phone for warranty purposes. Telstra have sent the Telstra Store in question an email saying that they need to call us to arrange the warranty stuff before 4 tomorrow. Now… call me cynical, but I'm not expecting a phone call. The call centre guy has even said that given the circumstances, he would not be surprised if Telstra allowed Don to cancel the contract free of charge.
If the Telstra Shop don't do soemthing proper about it, We're taking them to Fair Trading, the ACCC, The Telecommunications Ombudsman, and putting in a recommendation to Telstra that they be stripped of the franchise name since they're ignoring any statements that Telstra staff are making on our accounts.(and considering getting in touch with Today Tonight/A Current Affair)
If nothing else, avoid the Brisbane St, Launceston branch of the Telstra Shop like the plague.
We're shifting our Broadband, and our landline, and possibly Don's mobile across to another provider or two.
Fuck You, Telstra.